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Lean IT

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Glossaire ITIL®

ANALYSE COÛTS-BÉNÉFICES (cost benefit analysis)

An activity that analyses and compares the costs and the benefits involved in one or more alternative courses of action.

See also BUSINESS CASE ; IRR : INTERNAL RATE OF RETURN ; NPV : NET PRESENT VALUE ; ROI : RETURN ON INVESTMENT ; VOI : VALUE ON INVESTMENT.