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Glossaire cumulatif ITSM


– I –

IDENTIFICATION DE MISE EN PRODUCTION (release identification)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

IDENTIFICATION DES CONFIGURATIONS (configuration identification)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

IDENTITÉ (identity)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

IMPACT (impact)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INCIDENT (incident)ITILŽ 2011 fr, ITILŽ France , ITILŽ 2011 en, ITILŽ 2007 fr

INCIDENT MAJEUR (major incident)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INDICATEUR-CLÉ DE PERFORMANCE (KPI : key performance indicator)ITILŽ 2011 fr, Lean IT fr, ITILŽ 2011 en, Lean IT en, ITILŽ 2007 fr

INFORMATION DE GESTION (management information)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INFRASTRUCTURE D'ACCUEIL MOBILE (portable installation)ITILŽ 2007 fr

INFRASTRUCTURE INFORMATIQUE (IT infrastructure)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INSTALLATION FIXE (fixed facility)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INSTALLATION TRANSPORTABLE (portable facility)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INSTANTANÉ (snapshot)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INSTRUCTION DE TRAVAIL (work instruction)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INTEGRITÉ (integrity)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INTERFACE AVEC LE FOURNISSEUR DE SERVICES (SPI : service provider interface)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INTERGICIEL, MIDDLEWARE (middleware)ITILŽ 2011 fr, ITILŽ France

INTERNALISATION (insourcing)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INTERNATIONAL STANDARDS ORGANIZATION (ISO)ITILŽ 2011 fr

INTERRUPTION PROJETÉE DU SERVICE (PSO : projected service outage)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INTERVALLE MOYEN ENTRE LES DÉFAILLANCES (MTBF : mean time between failures)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INTERVALLE MOYEN ENTRE LES INCIDENTS DE SERVICE (MTBSI : mean time between service incidents)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

INVOCATION (invocation)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

ISO (International Standards Organization)ITILŽ 2011 en

ISO/IEC 17799ITILŽ 2007 fr

ISO/IEC 20000ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

ISO/IEC 27001ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

ISO/IEC 27002ITILŽ 2011 fr, ITILŽ 2011 en

ISO_9000ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

ISO_9001ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

IT SERVICE MANAGEMENT FORUM (itSMF)ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr

ITILŽ ®ITILŽ 2011 fr, ITILŽ 2011 en, ITILŽ 2007 fr